frequently asked questions

about tickets

You can check the price of our General access, VIP access and Premium access in our Tickets section.

The entrance price for minors in ORÍGENES is for children from 5 to 11 years old and you can check it in our Tickets section.

Yes, the entrance price includes round air-conditioned transportation.

Yes, buying here online, you get an instant 10% off.
You can also request more promotions (upon availability) in this section.

Yes, you can upscale your access. Once arriving at ORÍGENES you can acquire a updated ticket in the check-in area.


You can pay online with a Visa, Mastercard and American Express debit or credit card.

Our site has an SSL certificate that guarantees the security of your data. The payment process is through the Stripe platform that has worldwide certification and is 100% secure.

Once your purchase is made, you will receive a confirmation email with all the details of your purchase.

You will also receive an email where you will be asked for your pick-up point.

It is essential that you confirm this to be able to schedule your transportation.

Any additional questions you can write directly to: contacto@haciendaserena.mx

Yes, we have a cancellation and refund policy.

You can check it before completing your online purchase, it will we appear at the botton of the check-out proccess.

general information

We recommend you to wear comfortable clothes and low shoes for your safety. We also suggest you bring a light sweater to cover yourself at night.

No, since the ORÍGENES experience will not require you to move over large areas, you do not need to protect your belongings.

Yes, you can request a wheelchair at the time of making your reservation.

Yes, you can improve your access. Once arriving at OÍGENES you can acquire a different ticket in the check-in area.


The ORÍGENES experience is presented every Wednesday.

Our ORÍGENES experience begins at 6:00 pm at Hacienda Serena. If you need transportation service, you should check your collection point when you buy the ticket.

We have 4 collection points throughout Puerto Vallarta and Bahía de Banderas:

  • Lazaro Cardenas Square 17:15 pm
  • Las Glorias Square 17:30 pm
  • Marina Starbucks 17:45 pm
  • El Tigre Roundabout 17:45 pm

Remember that you must be at the collection points at least 30 min before.

Yes, you can show up at ORÍGENES experience by your own means, however, you must be at the Hacienda Serena facilities no later than 5:30 pm

In Hacienda Serena, we are creators of family moments.
Our experiences and theater shows have more than ten years in the market and are synonymous with fun and good times.

hacienda serena


PHONE: 322 596 1864



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